Business Support Officer

Business Support Officer

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. We are proud to be the winner of the Bluett Award 2022 and the 2022 Change Champion Award in the Enterprise Category.

Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

The Community Transport, Parking and Fleet team is responsible for coordinating the business, administrative and operational functions for Council’s transport and parking services across the Northern Beaches. This includes the Hop Skip Jump community bus service, Council-owned car parks, beach and reserve paid parking, parking permits and pre-paid parking accounts, supporting accessible, convenient and customer-focused transport and parking outcomes across the region.

The team provides timely, accurate and customer-focused advice and support to both internal and external stakeholders, while ensuring services are delivered efficiently, safely and in line with Council objectives and operational priorities across the broader service area.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development.  In this role you’ll enjoy -

• Genuine work-life balance and flexible working arrangements 
• A culture of supporting continuous professional development 
• Employee wellness program and a range of lifestyle benefits 
• High level of technological innovation and systems 

Our opportunity:

The key focus areas of this role include: 

1. Deliver responsive administrative and operational support across the service, including customer enquiries, parking permits, pre-paid parking accounts and day-to-day service activities.
2. Support the effective delivery of the Hop Skip Jump service through scheduling, roster coordination, operational administration and communication with drivers, customers and internal stakeholders.
3. Investigate and resolve customer enquiries and operational issues through research, problem solving and collaboration with Parking Attendants, contractors and internal business units to achieve timely and accurate outcomes.
4. Contribute to service improvements, minor projects and operational initiatives through collaboration, process review and practical recommendations that enhance systems, processes and customer experience.
5. Support procurement, financial and business operations through the administration of purchase orders, invoice receipting, reporting, data management and other operational support activities to ensure accurate and efficient service delivery.

About you:

You are an organised and customer-focused administration professional who enjoys working in a busy operational environment where no 2 days are the same. You are confident managing competing priorities, communicating with a wide range of stakeholders and delivering accurate, timely and responsive support services.

You bring strong administrative and problem-solving skills, with the ability to work independently, use initiative and build effective working relationships across teams. You are comfortable dealing with customer enquiries and resolving issues professionally, including in situations that may be challenging or sensitive.

Ideally, you will have experience in administrative or operational support, including customer service, scheduling, financial administration, procurement or business support functions.

Experience in parking, transport, local government or operational service environments will be highly regarded.

Additional Information:

• Position Description
• Applications close on: 27th of May
• Expected Interview Date: from 3th of June 
• Questions? Please call the Hiring Manager: Rachel Treloar on 0466 486 858

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.