- Do you love helping people and thrive in a busy, ever-changing workplace? Tenterfield Shire Council is building a talent pool of adaptable Administration and Customer Service professionals to step into short-term, casual and on-call vacancies across our departments
- Hourly rate of $35.73 – $40.48 plus 25% casual loading and 12% superannuation
About Tenterfield Shire Council
Here at Tenterfield Shire Council, our mission is to showcase “quality nature, quality heritage and quality lifestyle” through a range of collaborative initiatives with our community.
We are a close-knit and dedicated team that cultivates a community spirit and promotes a quality lifestyle, equal opportunities and access to all services. We really live and breathe our values each and every day. They are:
- Integrity: ensuring openness and honesty in all our activities.
- Community focus: delivering prompt, courteous and helpful service.
- Accountability: accepting responsibility for providing quality services and information.
- Respect: treating people with courtesy, dignity and fairness regardless of our personal feelings about the person or issue.
- Excellence: being recognised for providing services and programs that aim for best practice.
Our people are at the heart of everything we do and are central to our success.
https://www.tenterfield.nsw.gov.au/
Your Opportunity
Tenterfield Shire Council is establishing a talent pool of versatile Administration and Customer Service Officers to assist with short-term staff shortages due to leave, illness or unusual changes in work demand, based across our Administration Building and Council Depot.
You'll be the friendly face and voice of Council, delivering accurate and efficient clerical, cashier, reception, record keeping, administration, banking and telephone support. More specifically, your responsibilities include but are not limited to:
- Providing quality frontline customer service and handling face-to-face and telephone enquiries professionally and courteously
- Receipting EFTPOS, direct deposit, Post Billpay, Bpay and credit card payments, and balancing and reconciling receipts each day
- Registering companion animals and maintaining the online register
- Setting up Council Chambers and Committee Room for meetings and functions
- Preparing correspondence, reports and forms, and undertaking photocopying, scanning, collating, binding and laminating
- Maintaining stationery supplies, registers and customer service records
- Preparing and processing outgoing mail (folding, sealing and recording postage), plus daily delivery and collection of mail from the Post Office
- Assisting with banking, including balancing takings and end-of-day reconciliations
- Assisting other departments with customer service and administrative duties as directed
To qualify, you will need a Certificate III in Business or Administration, or prior experience in a customer service and administrative support role. You'll also bring:
- Demonstrated experience in cash handling
- Proficiency in Outlook, Word, Excel and database applications
- Experience performing general office tasks including answering telephones, responding to enquiries, electronic filing, scanning and collating documents
- Ability to coordinate tasks, set priorities and work to timelines in a pressured and changing environment, with sound problem-solving skills
- Well-developed oral and written communication skills, and the ability to relate to people from diverse social and cultural backgrounds
- A current Class C Australian Driver's Licence
Previous Local Government experience will be highly regarded but is not essential.
As our ideal candidate, you're adaptable, community-minded and comfortable stepping into different roles and teams at short notice — someone who thrives on variety and takes pride in delivering a high standard of service every time.
For the full position description, click here
What You Will Get from Tenterfield Shire Council
- Hourly rate of $35.73 – $40.48, plus 25% casual loading and 12% superannuation
- The flexibility of casual work with hours negotiated around your availability
- The variety of working across different Council departments and teams
- The opportunity to build your skills and experience within Local Government
This is your chance to become part of a talent pool that Tenterfield Shire Council can call on whenever the need arises — a great way to get your foot in the door with a supportive, community-focused employer.
If this sounds like the opportunity for you, don't wait – Apply Now!
