Customer Experience Officer (Ballarat Aquatic & Lifestyle Centre)

Customer Experience Officer (Ballarat Aquatic & Lifestyle Centre)

Closing date: 18/10/2026 11:59 PM AUS Eastern Standard Time

Location: Ballarat

Department: Community Wellbeing

Compensation: Hourly Rate AUD $33.29 - $35.38

Employment type: Casual

Work Arrangement: On-site

• Casual positions available at the Ballarat Aquatic & Lifestyle Centre
• Band 3 $33.29 - $35.38 per hour+ super - Junior rates may apply

• Start your journey with Ballarat Aquatic & Lifestyle Centre and become part of a growing team. While these positions are offered on a casual basis, there may be opportunities in the future for ongoing roles as staffing needs evolve.

Are you passionate about delivering exceptional customer service and making a real difference in your community? The Ballarat Aquatic and Lifestyle Centre is seeking friendly, motivated and customer-focused people to join our Customer Experience team.

As a Customer Experience Officer, you will be the first point of contact for many of our visitors, playing an important role in creating a warm, professional and enjoyable experience from the moment they arrive.

You will support customers with enquiries, memberships, programs and services, while building strong knowledge of the centre and helping people find the options that best suit their needs.

This is a great opportunity for someone who enjoys working with people, thrives in a busy environment and takes pride in providing high-quality service. We are looking for applicants who bring:

• A genuine passion for customer service and creating positive experiences for every visitor
• Confidence using computer systems, processing information accurately and learning new software
• The ability to stay organised, calm and solutions-focused while managing competing priorities

Successful applicants will need to be flexible and available to work a variety of shifts across the centre’s opening hours, including early mornings, day time, evenings and weekends:

Key Selection Criteria:

• Relevant experience within a customer facing and fast paced environment.
• Strong written and verbal communication skills with the ability to relate effectively with a range of people.
• Ability to work effectively within a team environment demonstrating a can-do attitude and a positive work ethic.
• An understanding of the key services and programs provided at the Ballarat Aquatic and Lifestyle Centre.
• Available to work a broad range of shifts within centre opening hours – please specify your availability

How to apply

To apply for this position, please click the Apply button and submit your application by Sunday 18 October 2026.

The application process has two parts:

1. Initial application
   Applicants must submit a current resume and cover letter.
2. Shortlisting stage
   Shortlisted applicants will be required to complete an online video interview addressing the Key Selection Criteria. Responses provided during this stage will be reviewed before applicants are considered for an in-person interview.

Contact:

Should you like any further information, please refer to the attached position description or contact Kristie Hoskin, Customer experience Team Leader on 5329 1676 or [email protected]

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access. We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.