Customer Service Officer

Customer Service Officer

Closing date: 11/10/2026 11:45 PM AUS Eastern Standard Time

Location: The Phoenix

Department: Corporate Services

Compensation: Annual Salary AUD $77,091.04 - $88,001.68

Employment type: Part Time

Work Arrangement: Hybrid

• 14-month parental leave position

• Part-time position up to 32 hours a week.

• Band 5 salary from $77,091.04 to $88,001.68 per annum, plus superannuation, adjusted on a pro-rata for part-time hours.

About the role

This 14-month parental leave coverage opportunity will see you join our award-winning Customer Experience team, delivering efficient, friendly and high-quality support across phone, face-to-face and digital channels. As a key point of contact for the Ballarat community, you will assist customers with a broad range of enquiries, help them access Council services and ensure a positive experience with every interaction.

About You

The successful candidate will demonstrate exceptional interpersonal and communication skills, strong attention to detail, and a proven ability to build positive relationships with a diverse range of customers. You will be a positive, dedicated and professional individual with strong interpersonal and communication skills, strong attention to detail and a genuine passion for delivering exceptional customer experiences. You will also have a strong sense of community and a commitment to supporting customers, residents, visitors and businesses across the City of Ballarat.

Key Selection Criteria:

• Demonstrated experience in the principles and practice of customer service and call centre environments.

• Demonstrated ability to display empathic listening skills and a high level of written and verbal communication skills.

• Demonstrated experience working with people of culturally and linguistically diverse backgrounds. The ability to speak multiple languages would be an advantage.

• Demonstrated ability to acquire an in-depth knowledge of the City of Ballarat’s services and procedures, and strong competence in the operation of Windows-based programs and other relevant systems.

• Knowledge and understanding of health and safety issues relevant to work activities and work area.

How to apply

To apply for this position, please click on the apply button and submit your application. The closing date for this position is 11th of October 11.45pm. Please ensure that you provide a cover letter, current resume and answer screening questions based on the key selection criteria. The successful applicant will be required to complete a pre-employment medical and police check.

Contact:

For further information about this opportunity, please contact Steph Gray, Team Leader Customer Experience, on 03 5320 5500.

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access. We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.