Customer Experience Officer - WSAC

Be the Heart of Our Community – Join WSAC as a Customer Experience Officer!

Wangaratta, VIC | Permanent Part Time -25 hours per week | $29.03 per hour + super 

At the Wangaratta Sports and Aquatic Centre (WSAC), we dont just welcome guests we create experiences that energise, inspire and keep our community coming back. We are looking for a Customer Experience Officer who brings warmth, confidence and genuine enthusiasm to every interaction. If you love connecting with people and thrive in a lively, community focused environment, this role is for you.

What You Will Do

• Be the face of WSAC – welcome members and visitors with positivity, professionalism and genuine care
• Make every moment seamless – support enquiries, process memberships and bookings, and help people feel informed and supported
• Keep the centre humming – assist with transactions, cash handling and essential admin tasks that keep everything running smoothly
• Create the vibe – help build an environment where people feel valued, encouraged and excited to return

What We Are Looking For

• Strong communication skills and a friendly, approachable presence
• Ability to thrive in a fast paced, team driven environment
• Previous customer service experience (preferred but not essential)
• Flexibility to work evenings and weekends

Why WSAC?

Joining WSAC means becoming part of a vibrant community hub where health, fitness, and fun come together. You’ll enjoy:

• A supportive team culture
• Opportunities for growth and development
• A dynamic workplace where no two days are the same

If you’re ready to bring energy, positivity, and passion to every customer interaction, this is your chance to shine. Apply today and help us make every visit to WSAC unforgettable!

For more information and to view the position description, please visit our website at www.wangaratta.vic.gov.au. For further enquiries about this position should be directed to Sonia Sartori - Customer Experience Team Leader on [email protected].

Applications close at 3pm on Monday, 24 August 2026.

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.  In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. 

When submitting your application, you will need to include:

• Your current contact details;
• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion.

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